Refund Policy

Q: Where is My Tracking Number?

Once your order is shipped , you will receive an email with a tracking number. Please check your spam folder if necessary. Note: please be sure you submit the correct shipping address during checkout in order to receive updates. If you have questions, please contact us via chat, social media, or email (generalsmokeshop1@gmail.com).

We only offer refunds or replacements under limited conditions.

Shipping Issues & Lost Packages

Once your order is shipped and in the hands of USPS, we are not responsible for lost, stolen, or undelivered packages.

If your package is lost in transit, you must contact USPS directly and file a claim.
We do not handle claims on your behalf for lost packages.

We highly recommend purchasing the Guide Protection Plan at checkout.
This plan offers extra coverage—if USPS loses your package, you can file a claim with Guide, and they will independently investigate and assist with resolution.

Shipping Schedule

We do not ship orders on weekends.
Orders are processed and shipped Monday through Friday, with rare exceptions on Saturdays during high-demand periods.

Returns (Wrong or Defective Items Only)

We only accept returns if:

You received the wrong item, or
Your item is defective, and you can provide clear video evidence

Return eligibility requirements:

You must contact us within 48 hours of receiving your order
The item must be unused, in its original packaging, and in the same condition you received it
You must submit video proof of the issue

To initiate a return, email us at generalsmokeshop1@gmail.com with your order number and video evidence. If approved, we’ll provide instructions on how to proceed.

Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the situation and make it right.

Exchanges

We do not offer exchanges once an order has been shipped.
If you need a different product, please place a new order. If your original item qualifies for a return under our policy, we will process it accordingly.

When Will My Order Ship?

Orders placed Monday-Friday before 10AM CST will be shipped out same day. Orders after 10AM CST ship out next day.

Weekend Purchases (after 10AM CST Friday -Sunday) will ship out Monday.

How Long Does Shipping Take?

Once shipped, domestic packages take about 2-5 business days to arrive.

More shipping options are available during checkout for expedited shipping as fast as 1-2 business days!

Where is My Tracking Number?

Once your order is shipped, you will receive an email with a tracking number. Please check your spam folder if necessary.

Note: please be sure you submit the correct shipping address during checkout in order to receive updates.

If you have questions, please contact us via chat, social media, or email (generalsmokeshop1@gmail.com).

Have questions, feedback, or need assistance?

We're here to help! Drop us a message, and our team will get back to you as soon as possible.

FDA DISCLAIMER: I understand the statements regarding these products have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease. Results from products may vary. These items are not intended to cure, promote benefits, treat, or prevent any diseases. Regarding the consumption of Hemp and CBD Flower: None of the products listed on this website have been approved by the FDA and are not intended to diagnose, treat or cure any disease or ailment. Always check with a physician before trying any new dietary supplement or medicinal herb.Products sold on this site are intended for adult smokers only and may contain nicotine, a highly addictive substance. You must be of legal smoking age in your jurisdiction to purchase any products from this site. In accordance with Texas law, the sale of tobacco, nicotine, or vaping products to minors under the age of 21 is prohibited. By purchasing from this site, you affirm that you are of legal age as defined by Texas law. This product can expose you to chemicals, including nicotine, which is known to the State of California to cause birth defects or other reproductive harm. For more information, visit the Proposition 65 Warnings website. Products sold on this site may contain Propylene Glycol, Vegetable Glycerin, Nicotine, and Flavorings. Nicotine is a poisonous substance if orally ingested and can be dangerous to health. Please consult your physician before using any nicotine product. Keep out of reach of children and pets. Users of nicotine-containing products should be aware of the health risks associated with nicotine. If you are pregnant, nursing, taking medication, or have any medical conditions, consult your healthcare provider before using these products.